CUSTOM PRINT TEES POLICY
Client grants “Custom Print Tees”, and affiliates (hereinafter “Printer”) the
limited right to reproduce and/or print the provided artwork.
Printer is committed to the appropriate and legal use of the intellectual property of others, and
requires Clients to behave similarly. Client hereby warrants and acknowledges that all materials,
including images, illustrations, designs, icons, photographs and written and other materials that
provided to Printer (collectively the "Contents") are copyrights, trademarks, trade dress and/or
other intellectual properties owned, controlled or licensed by Client.
Client grants Printer and affiliates a reasonable amount of time (up to 30 days unless a specific
deadline date is agreed upon) to print shirts/apparel commencing from the time Client provides
Printer payment and confirms final artwork.
Client may, upon request, receive photo proofs via cellphone or email, for the Client to approve
prior to printing. Any request to cancel, suspend, or stop printing based on the proof must be
made within 30 minutes of receipt of the proof. Cancellations of print runs using Discharge inks
will incur a $100 non-refundable charge. This is due to the limited lifespan of inks activated with
a discharge agent. Cancellations requiring artwork modifications may result in additional setup
fees. Order can only be canceled for full refund within the first 3 days after payment is made.
With client provided apparel, we request up to 10% extra to allow for errors and still fulfill the
order quantities. Print error is usually only 2-5% but increases with the complexity of the design.
Printer is not responsible for errors within this range. Client must order or provide 10% extra if a
certain quantity must be produced successfully. Registration of images is allotted up to 1/4” error
before considered faulty, but is generally much much less.
Printer is not responsible for errors or inconsistencies within client
provided artwork. Printer is not responsible for damage to client provided apparel.
Printer is not responsible for manufacturers unavailability of sizes and colors and reserves the right to substitute a similar style shirt of similar quality from another brand if deemed necessary to successfully produce the order.
Client understands that there may be some inconsistencies when printing over seams and collars
(non-flat surfaces). If non-water based inks are requested or required over seams/collars then
Printer is not responsible for the potential ink build up along those seams/collars. Client
recognizes that printer is not responsible for inconsistencies over non-flat surfaces. Client understands that any prints requiring discharge must be on 100% cotton for best results. Printer reserves the right to substitue types of inks if deemed necessary. Printer is not responsible for fading, tarnishing or other discolorations upon washing. Client understands that there may be fading with waterbased inks, tarnishing with foils, and other unforseen discolorations that cannont be accounted for.
Client understands that there is no guarantee on color matching unless pantone colors are
requested and purchased. Client also understands that DTG printing is exclusively
CMYK and cannot produce many pantone colors. Printed colors are not equivalent to computer
monitor RGB colors. CMYK images at 200 dpi or higher are required for DTG printing. Printer
is not responsible for DTG color variances with images not supplied in CMYK format.
SCREEN PURCHASE PROGRAM: (Optional)
By opting in to the “Screen Purchase Program”, Client agrees to buy the screens for a one time
non-refundable fee of $50/screen standard, $100/screen jumbo, $150/screen mega and
$200/screen allover.
In exchange, all future reorders using the purchased screen(s) will have the associated set up and
screen fees waived. Furthermore, the printer will store these screens and offer these services for a
period of 1 year.
DROP SHIP COMPLETE PROGRAM: (Optional)
Printer offers the following optional services to the Client for merchandise printed for the client:
For $1.50 per item, Printer will polybag, store, sort, pick (retrieve at later date), package and ship
apparel to Client’s customers.
This does not include packaging or shipping costs. Client agrees to provide a Fedex billing
account number to incur all shipping costs. Printer will not accept UPS account numbers for this
service. If client UPS numbers are required to ship any package, there will be a $15.00
inconvenience fee. Packaging is usually provided free through the shipping agency. If special
packaging is required, then client agrees to assume all costs and/or provide all materials.
The Printer agrees to ship the items within 24-48 hours of the confirmed order request from the
Client, unless out of stock.
NON-REFUNDABLE FEES AND RETURN POLICY:
Client understands that screen set up fees, graphic design fees, and promotional offers such as
the “Screen Purchase Program” and the “Drop Ship Complete Program” are completely non-
refundable. Due to the high cost of DTG printing, all Direct to Garment printing sales are final,
however discounted reprints may be offered if approved through the refund/reprint request form.
Embroidery digitizing fees are non-refundable. Shirt and apparel costs are non-refundable once printed, whether provided or purchased through Custom Print Tees, or its affiliates.
Print costs are non-refundable unless approved through a “Refund/Reprint Request Form”.
Printer will not refund or reprint based upon Client’s rejection of goods for superficial/cosmetic
reasons. If the goods conform to any proofs provided, and there is no flaw in the design or
workmanship or the materials, then Printer is not obligated to refund Client’s deposit, or reprint
the job. Printer may refund payment if (a) the items themselves are materially flawed; (b) the
quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of
expectations; or (c) the design of the final product is materially and/or substantially different
from the final design and/or proof submitted by the Client.
Refunds/Reprints cannot be processed without returning the merchandise. By returning said
merchandise, Client grants Printer the limited right to resell the merchandise to third-parties, but
does not grant Printer a license to reprint or re-use any proofs, images or artwork of Client,
whether for re-printing or any other purposes.
Client acknowledges that all charges associated or arising from using, processing and/or
refunding credit card payments are non-refundable. Client acknowledges that
shipping is non-refundable.
MISCALLANEOUS PROVISIONS
Client agrees to not use Printer's services to create any material that is unlawful, harmful,
threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of
another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on
any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
In no event will Printer be liable for any damages, including without limitation, direct or indirect,
special, incidental, or consequential damages, losses or expenses arising in connection with this
site or use thereof or inability to use by any party, or in connection with any failure of
performance, error, omission, interruption, defect, delay in operation or transmission, computer
virus or line or system failure, even if Printer, or representatives thereof, are advised of the
possibility of such damages, losses or expenses.
This agreement is governed by the laws of the State of Ohio. Client agrees that any suit arising
out of the breach of this agreement or for any other reason, must be commenced in
Franklin County, Ohio.
By placing an order with Printer, client agrees to the terms and conditions as outlined in this contract and recognizes that all sales are final unless approved though a refund/reprint request form.
Please print this page for your records.
